Commercial Lines Contact Centre Agent

CAREER OPPORTUNITY
An exciting opportunity exists for a Commercial Lines Contact Centre Agent to join the Distribution Department. This position is based in Centurion.

JOB DESCRIPTION
Duties and Responsibilities:
• Deliver exceptional client service that exceeds customers’ expectations through the proactive, innovative, and appropriate distribution channel.
• Needs to have knowledge and understanding of various Commercial products – in depth knowledge.
• Needs to understand Commercial Lines product requirements.
• Various Insurers – Commercial products, Agriculture, Engineering and Hospitality
• Needs to understand and have knowledge of how the Commercial Lines Industry works. The trends eg. Auto Rating etc.
• Logical thinker
• Handle inbound and outbound calls efficiently.
•Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
•Seize opportunities to upsell insurance products when they arise.
• Engage customers by going the extra mile and building sustainable relationships.
• Be able to translate product requirements into system functionality – Eg. What information is required to be captured and how should it be validated. Minimums, Maximums, Accumulations, Computations (for when item Sums Insured must be computed from another item within a risk/section), etc.
• Not afraid to investigate and learn new skills.

QUALIFICATIONS AND EXPERIENCE
Qualifications
Minimum Requirements:
•Matric is an essential requirement
•FAIS Credits (as per FAIS requirement)
•Must be Fit & Proper in terms of the FAIS Act
•Regulatory Exam: Representatives
•Must not be debarred with FSB
Work Experience
Minimum Requirements:
•Must have experience in various commercial products – Comm, Agri, ST, Engineering etc.
•Be able to handle a portfolio of approximately 600 policies.
•Previous experience in a customer support role

TECHNICAL COMPETENCIES
Minimum Requirements:

•PC literate – Microsoft Office products skills (Outlook, Word, Excel)
•Good typing skills (accuracy & speed)
•Sound knowledge of Insurance principles
•Websure system experience will be an advantage, but not a requirement
•Well spoken.
•Client orientation
•Attention to detail.
•Organized
•Strong phone and verbal communication skills, along with active listening.
•Proper telephone etiquette
•Effective multitasking and time management skills.
•Being able to speak / read and communicate in Afrikaans and English is an advantage.
•Must be able to handle pressure.

ATTRIBUTES
Attributes required for the position include but are not limited to:
•Must be administratively driven and demonstrate excellent attention to detail skills.
•Must be results oriented and meet the required expectations of the position.
•Must have the ability to make recommendations and decisions.
•Must be a team player and able work individually.
•Excellent communication skills (must be able to communicate on all levels).
•Excellent customer service skills (verbal and written).
•Must be able to work under pressure.
•Must have a Positive attitude.

ABOUT THE COMPANY
Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa’s top insurers. Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering, and aviation.
As a short-term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients’ business or professional insurance needs.
Applicants must have the following:
•Clear ITC
•Clear criminal record
•Excellent previous employment references.
Qualified applicants are invited to apply by sending a CV to: HumanCapital@brolink.co.za before 22 August 2024.
Please note that this appointment will be made according to the company’s Employment Equity targets and strategy. Provided you are not contacted within 2 weeks of job application deadline, please consider your application unsuccessful.